Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

Provider Search is the most comprehensive service provider search and opportunities solution that uses objective performance data to help you find the right providers. We have verifiable cost and performance data from over 130 million work orders completed by 70,000 providers that help you connect with the top performers.  

Provider Search brings insights on new network opportunities to replace low-performing providers, boosts your search with filters, and helps you compare new providers to invite the ones that best fit your needs.   

Note

Contact your ServiceChannel manager to start using the provider search.

With Provider Search, you can: 

  • Find top performers fast. Search results are ranked by speed and quality metrics, so the top performers will always appear first. We also ensure that you match with providers who have served both your industry and targeted location. 
Tip

Try Network Opportunities todiscover new providers for potential cost savings. 

Screenshot showing provider opportunities

Network Opportunities is currently available only in the United States.


  • Get an in-depth provider profile view. See confirmed industry, trade, and regional coverage based on actual work performed. View any provider’s performance KPIs and trends from their performance on ServiceChannel, as well as verified business information such as licenses and certifications. 
  • Receive personalized insights. Before you even search, our advanced algorithm shows you locations and trades where you may have better-performing providers
Info

Provider Search is currently available in the United States. We will expand this offering to customers outside the United States in the coming months.


Note

To access Provider Search from Service Automation, you need: 


Panel
bgColor#F9F9F9
titleColor#0e3367
titleBGColor#EAEAEA
borderStylenone
title⦿ How to Access Provider Search
  1. Click Provider Search in the top navigation panel of Service Automation.
    Alternatively, select Provider Search from the menu in the upper-left corner.

    Navigating to Provider Search
    The Provider Search page appears.

About Provider Search Page 

Provider Searchcontains a base of providers who are using ServiceChannel. Depending on your configurations, you may see 2 versions of the Provider Search page. 

Rw ui tabs macro

Rw tab
titleProvider Search with Network Opportunities

Provider Search with Network Opportunities 

WithNetwork Opportunities, we identify underperforming providers from your Private Network and display how you can improve your Private Network withbetter-performing providers from Provider Search 

Screenshot showing provider opportunities

Rw tab
titleIndustry Suggestions and Coverage Map

Provider Search with Industry Suggestions and Coverage Map 

When there is no provider to replace, you will see Industry Suggestions. This is the list of providers considered the best at the national level and providers to expand your coverage. 

The Coverage Map highlights areas with gaps in the coverage of specific trades. 


Now that you know about these 2 pages, it is time to start searching for providers: 

Live Search
spaceKeySCU
additionalpage excerpt
placeholderSearch our Knowledge Base
typepage

Panel
titleColor#ffffff
titleBGColor#5fa7d0
borderStylegroove
titleSections in this Category

Page Tree
root@self
spacesSCU

Panel
titleColorwhite
titleBGColor#75a346
titleRelated Articles

Filter by label (Content by label)
showLabelsfalse
max8
showSpacefalse
sorttitle
cqllabel in ( "discoverypage" , "providersearch" , "messagingcenter" , "invitingproviders" ) and space = currentSpace ( )