Content Comparison

This section is for users who log in using www.servicechannel.eu. If you log in using the global instance, www.servicechannel.com, jump over to Maintenance KPI Trends Dashboard.

The Maintenance KPI Comparison visualization shows how your service providers stack against each other with respect to maintenance work orders, according to both the overall score and for each key performance indicator.

Seeing the data behind your providers' performance helps you determine which providers are complying with your workflow given the volume of work assigned to them. It helps you see whether your 'favorite' providers are great people but horrible at checking in or invoicing on time. This data helps you unearth 'star' providers in your network, or helps you see whether you need a conversation to help performance get better.

Here you will see:

• the list of service providers in your network that were assigned work orders,

• the overall maintenance score for each provider,
• the number of work orders dispatched to that provider over the past 365 days (or during the filtered time frame),
• the percentages for each maintenance KPI, and
• the overall grade and score for your entire provider network (or for the service providers listed using the filter).

Drilling Down into the KPIs

Clicking a KPI drills down into the data, showing the list of work orders and other relevant information about that KPI. Clicking a Tracking Number from here navigates you to the Work Order Details in Service Automation.