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Before we jump into Service Automation, it's important to know how work orders move through the application. Watch this video to learn about the typical lifecycle of a work order.

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titleSession 1: Lifecycle of a Work Order (WO)
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titleSession 2: Entering WOs

Now that you know the lifecycle of a work order, learn how to enter work orders through the Dashboard module of Service Automation.

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titleSession 3: WO Statuses
Once work orders are entered through the Dashboard, you may search for these work orders and review their details. Watch this video to learn how to search for work orders, as well as the details of a work order in Service Automation. Div
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titleGetting Started

You will learn what stages a work order goes through during its lifecycle in Service Automation along with the roles you and your provider own in this process. (2:16 minutes)

Learn more in ServiceChannel University: Work Orders


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