Provider Updates and New Features Coming in May
ServiceChannel is pleased to bring you updates slated for release in late May to providers in the USA. Here is a summary of the new features impacting providers:
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Faster, Easier Assigning of Resolution and Root Cause Codes
Entering the right codes at the close of a work order to identify the cause of the problem and how you solved it helps you and your customers spot patterns and predict and prevent problems before they happen. Now your techs won’t need to search through a long list of sometimes confusing codes.
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When you are ready to check out of a work order, click “Stop” and you’ll see a short list of asset categories from which you can drill down to resolution codes specific to the asset included in the work order. You can scroll or enter a keyword to further refine the list of codes. Choose the appropriate resolution code(s) and then follow the same process for root cause codes.
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TAKE ACTION: Show your technicians how to use this new time-saving feature and make sure they always add the root cause and resolution codes when a work order is completed.
Help Your Customers Manage Their Assets
Accurate, updated information about the asset you’re servicing helps you do great work and helps your customers reduce costs and prevent downtime. Now, when your customer wants your help in managing their assets and turns on this new feature, your technicians will be able to:
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You’ll also be able to view asset work order details from the last 5 work orders so you can make sound recommendations based on history.
Update the
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Attributes of an
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Asset:
Search for the asset by scanning the asset tag or entering a keyword for the asset.
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When there is an asset associated with the work order and your customer has given you permission, you can go to the asset details page and update essential asset data like make, model, serial number, and more. You’ll also be able to view asset work order details from the last 5 work orders so you will be able to make sound recommendations based on history.
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When an asset you’re working on is not listed in the work order, you can search for it in the asset database and associate the existing asset with your work order by clicking the Add Asset link.
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Create a
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New Asset and
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Add to the
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Work Order
If the asset is not in the asset database, you may create a new asset from scratch and associate it with the work order.
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Note: If your customer gives you permission to add/update/create assets, you can integrate the asset data using our open APIs. For more information go to developer.servicechannel.com
For Refrigerant and HVAC Trades: Add Refrigerant Certification Level
Some customers are now requiring information on the level of certification you have in the Refrigerant trade. When you add this information to your profile, it increases your chance of winning business from customers who require your special skills, and reduces time wasted on jobs you can't tackle.
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TAKE ACTION: If your customers request it, go to your Profile and add your Refrigerant Certification Level in the Trade Certification section.OPTIONAL LANGUAGE: If you provide refrigeration service and have a specific level of certification, add this information to the Trade Certification section of your profile.
Update on ServiceChannel Mobile App:
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Support Discontinued for Older iOS and Android
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Versions
Starting in late summer, we will no longer issue bug fixes or enhancements to the ServiceChannel mobile app for Apple devices using iOS versions lower than 14.0 or devices using Android OS versions lower than 9.0.
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Note that Apple devices prior to the iPhone 6S (iPhones more than 7 years old) and some Android devices cannot be updated with the required OS versions. To receive ongoing ServiceChannel mobile updates, including bug fixes, security updates and other enhancements, these older devices need to be replaced with newer models.
Table of Contents
· For iPhones
· For Android devices
Apple Support
Find the software version on your iPhone, iPad, or iPod
You can find the version of iOS, iPadOS, or iPod software installed on your iPhone, iPad, or iPod with your device or by using your computer.
Check & update your Android version - Android Help
You can find your device's Android version number, security update level, and Google Play system level in your Settings app. You'll get notifications when updates are available for you. You can also