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If you have ideas for enhancements that will help you move faster, work smarter and keep customers happier, please share them with us!

Summary:

Updates for ServiceChannel Service Automation Essentials

• Proposal Manager: Multi-Level Proposals
• Verified Providers in Directory
• Payment Manager: Provider View and Expected Date
• Location Dashboard: Work Order History Search
• After Hours Override
• Configurable Work Order Status Selection
• Work Order List Enhancements (multiple)
• New: Map View for Work Orders (Limited Availability)
• Asset Manager: Link Work Order to Assets via Unique ID
• User Roles within Admin
• Analytics Standard and Feedback
• Custom Questions
• Emailed Link for Feedback w/o Login

Updates for ServiceChannel Service Automation Professional and Additional Modules

• New: Weather-initiated Work Orders (Limited Availability)
• ServiceChannel Provider App: Emergency WO Alert Sounds
• Supply Manager: Edit Materials in Work Orders

Updates for

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Service Automation Essentials

Proposal Manager: Multi-Level Proposals

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You can now configure the system to automatically send an email that prompts users to provide feedback once a Work Order is complete. This email contains a link that allows the recipient to provide feedback without logging in. By reminding users and making it easy for them to give feedback, you can increase the amount of feedback you collect. 

Updates for

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Service Automation Professional and Additional Modules

New: Weather-initiated Work Orders (Limited Availability)

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