The US and International IVR telephone numbers are listed here.
Available IVR Languages
The IVR system is available in several different languages: English, Spanish, French, German, Italian, Japanese, Chinese (Mandarin and Cantonese), Turkish, Portuguese, Korean, Thai, Tamil and Russian. Please see Dialing Into the IVR System, below, for more information.
Dialing Into the IVR System
- You will hear the greeting.
- You will be prompted to choose your language preference.
- English: press 1
- Spanish: press 2 OR press 9
- French: press 3
- German: press 4
- Italian: press 5
- Japanese: press 6
- Chinese (Mandarin): press 7
- Chinese (Cantonese): press 8
- Turkish: press 10
- Portuguese: press 11
- Korean: press 12
- Thai: press 13
- Tamil: press 14
- Russian: press 15
- You will be reminded to follow every entry / answer by pressing #.
- You can speak to an Operator at anytime by pressing *.
- You will be prompted to enter your Unique Pin Number.
- You will be prompted to enter your Work Order Number. (Tracking Number, Work Order Number or Service ID Number can be used.)
- Depending on the status and type of Work Order, you may be prompted to perform one or more of the following functions: Accept / Decline, Check-In or Check-Out.
- The Accept / Decline option is available depending on the client's preference, and based on the category and / or the Status of the Work Order (Only Open Work Orders can be Accepted or Declined.)
- Check-In will be available if the Work Order is not in the Status "In Progress" / "On Site", then IVR will Check-In the Work Order.
- Check-Out will be available if the Work Order is in the Status "In Progress" / "On Site", then the IVR will Check-Out this Work Order. (The exception is when the last Check-In date and time is more than 24 hours ago. This indicates that the technician forgot to Check-Out, and the current call should allow the technician to Check-In again.)
- 4 standard options are available on the Check-Out:
- If the Job is complete - Press "1".
- If the Job is not complete and requires authorization - Press "2".
- If the Job is not complete and requires parts - Press "3".
- If the Job is not complete and requires follow-up visit - Press "4".
