Page Comparison

Should you need information on the legacy Feedback system, see Providing Feedback on Work Orders.

1. On your dashboard, click the # Leave Review tab. All work orders requiring review appear.
2. Mark a work order’s completion:
   1. To mark as Complete:
      1. In the desired work order listing, select Yes in the Is Work Complete? Section. The Select a Star Rating field appears.
      2. Select the appropriate number of stars.
      3. (Suggested) Enter comments describing the quality of service.
      4. Click Send Review. The page refreshes, and a grey check mark appears next to “x Stars chosen”, where x is the number of stars chosen.

   2. Mark the work as incomplete:

      1. In the desired work order listing, select No in the Is Work Complete? section. The Leave a comment box appears.
      2. Enter a comment explaining why the work is incomplete and click Send the provider back to complete the work button. The work order moves back to In Progress status and the service provider receives a notification to contact the location, along with information on the status reversal. 
3. Repeat step 2 for all desired work orders.

1. In the list of work orders awaiting review, click Details next to the desired work order. The Click Add New Work Order Note. The Add a Note for Tracking # screen appears.Your name should appear automatically<Tracking #> pop-up appears, with your name autofilled in Step 1. If not, enter your full name.
2. Enter the Note.
3. In the Choose Recipient field, select the appropriate recipient(s) to email your note. (To select more than one person, hold Shift or the Control key (PC) / Command key (Mac), and then click the desired names.)
4. (Optional) Enter additional email addresses in the Enter Email Address(es) Here field.
5. (Optional) Upload attachments and enter appropriate descriptions (if necessary).
6. Click Submit. The note gets added to the work order.