Field Tech Manager is a field service management module that allows clients with internal technicians to manage internal and external work orders. This is beneficial for clients who have internal technicians who perform general maintenance duties for locations or sites. With Field Tech Manager, you can assign work orders to internal technicians, and those technicians can both manage work orders and reassign work orders to external service providers when necessary. With Field Tech Manager you can: - have transparent and efficient management of internal technicians with greater visibility;
- ensure adherence to SLAs by internal technicians;
- accurately track time and costs of work orders handled by internal technicians; and
- track productivity of your internal technicians.
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