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Service Automation Dashboard 2.0 is used to generate and track work orders, provide feedback on services, and view and approve invoices.

In Dashboard 2.0, work orders are managed by location. Note that:
  • A user with access to one location can only generate and view work orders for his/her own location.
  • A user with access to multiple locations can generate and view work orders for all assigned locations, one location at a time. Note that it is not possible to generate work orders for multiple locations at one time.

Accessing Service Automation Dashboard 2.0

Depending on your configuration, you may login using either a username/password combination, or through single sign on service.

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Note

Should you be using Dashboard 1.0 and like to upgrade to Dashboard 2.0, contact your ServiceChannel Representative.




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