Session 1Mission 1A: Lifecycle of a Work Order (WO)
Before we jump into Service Automation, it's important to know how work orders move through the application. Watch this video to learn about the typical lifecycle of a work order.
Rw ui tab macro
title
Session 2Mission 1B: Entering WOs
Now that you know the lifecycle of a work order, learn how to enter work orders through the Dashboard module of Service Automation.
Rw ui tab macro
title
Session 3Mission 1C: WO Statuses
Once work orders are entered through the Dashboard, you may search for these work orders and review their details. Watch this video to learn how to search for work orders, as well as the details of a work order in Service Automation.
