| bgColor | #F9F9F9 |
|---|---|
| titleColor | #0e3367 |
| titleBGColor | #EAEAEA |
| borderStyle | none |
| title | ⦿ How to <replace this text> |
Heading 2 looks like this - choose Heading 2 and then change the color to the top row, 5th from the left.
and Heading 3 should look like this - choose Heading 3 and then change the color to the top row, 5th from the left.
tipFeedback is essential to the work order process. When a service provider completes a job, his or her work can be graded as Excellent, Satisfactory, or Unsatisfactory on the respective work order.
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For users with the Provider Reviews and Ratings feature in place of Feedback, see Provider Reviews and Ratings for more information. |
Feedback may also include the quality and timeliness of service; the service provider service and interaction; and the completion of services. Feedback can be configured to work either as a standalone function, or linked to the overall work order progression.
It is best practice to provide feedback within 3 to 5 days of the service provider completing the work.
- Standalone feedback: Once the service provider completes the job, the work order is marked as Completed. The satisfaction or dissatisfaction of services rendered is simply noted on the work order by adding a note.
- Feedback Linked to Work Order Progression: Once a service provider completes the job, the work order is marked as Completed/Pending Confirmation. Feedback serves as confirmation of services:
- Excellent or Satisfactory feedback advances a work order to the Completed/Confirmed status.
- Unsatisfactory feedback reverses a work order to the In Progress status.
When feedback is linked to work order progression, an email is sent to the original work order requestor and/or the location every night, notifying that the work order is awaiting feedback.
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Your Service Channel administrator determines which feedback configuration your location uses, if any. |
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In the Feedback Required page, for easy review, you may view the summary of work orders and export the list to Excel. |
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