The ability to review service provider performance with both ratings and reviews through Provider Reviews and Ratings provides more information and hence the ability to make better decisions.
Ratings are based on a five-star scale, while reviews provide the opportunity for a more detailed description.
This capability incorporates subjective feedback from location managers as part of your service provider performance measurement. Combined with the objective performance measurement in the Contractor Scorecard, you get an overall picture of service provider performance.
When you review a work order that a service provider marked as complete (in the Completed/Pending Confirmation) status, you can:
- Mark the work order as complete or not;
- Provide a star rating for completed work based on factors such as the quality and timeliness of service;
- Add a comment to provide additional information.
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Heading 2 looks like this - choose Heading 2 and then change the color to the top row, 5th from the left.
and Heading 3 should look like this - choose Heading 3 and then change the color to the top row, 5th from the left.
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