These product enhancements will be available from March 25–27, 2025, unless noted.
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Accelerate provider upgrades, onboarding, and payments – while getting more done on the go
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Learn about all of the exciting updates coming to ServiceChannel soon in the Spring 2025 Product Release webinar on March 18 at 9 AM PT / 12 PM ET. Register now, and we’ll send you the replay in case you cannot attend live.
Highlights
Coming soon! Pay all your providers with one easy payment.With EasyPay, your Accounts Payable team can pay hundreds of provider invoices with a single payment.
New! Monitor, upgrade, and onboard providers faster than ever. Keep an eye on performance, customize your recommendations, and put new providers to work in record time.
Improved! Work faster on the go with the ServiceChannel Mobile app. Stay on top of all your work from your phone with new filters and homepage design.
Additional updates include: Increase the accuracy of your budget forecasts, save money and improve compliance with refrigerant tracking, complete site audits more quickly, track equipment inventory with help from your providers, and more…
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Coming soon! Pay all your providers with one easy payment
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What does it take to get started with EasyPay?
It's easy, of course!
As a ServiceChannel subscriber, you just need to add EasyPay as a vendor in your accounts payable system, along with the FDIC-insured bank account where you will send payment.
Then your Accounts Payable team can transfer your consolidated provider payment to the EasyPay account on your desired schedule.
For detailed instructions, contact your Account Manager or Customer Success Manager.
Do providers have to enroll in EasyPay to get paid?
No, by default providers will receive checks by mail from our EasyPay technology partner, Viewpost, without needing to enroll.
If providers opt to enroll with Viewpost, then they have the option of selecting ACH or virtual card payments for faster, more secure transactions with digital remittance tracking.
What are the costs of using EasyPay?
Subscribers pay a fee for using EasyPay based on their number of locations.
Providers can receive check payments by mail for no cost, or they can elect to receive electronic payments for a fee.
Providers pay $5 per payment for ACH, which can include multiple invoices.
Providers pay their normal credit card processing fees for virtual card payments.
What are the benefits of electronic payments for providers?
With electronic payments, providers can track incoming funds and receive them faster, leading to more predictable cash flow and reduced working capital.
Electronic payments also reduce the time and effort that providers spend processing checks and reconciling payments.
For your business, sending faster payments leads to stronger provider relationships.
New! Monitor, upgrade, and onboard providers faster than ever
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Go to menu > Locations & Provider Assignments and click on the filter for assignment gaps.
Improved! Work faster on the go in ServiceChannel Mobile
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The Budget Insights tool now gives you more accurate budget forecasts by changing when costs are accrued for work that is not yet completed. The projected cost of any open work orders with a past scheduled date will be forecasted in the current fiscal period, rather than a past period. The projected cost is based on the average invoice amount of similar completed work orders.
To get started, contact Support or your Customer Success Manager for help uploading your budget. Then you can view your budget forecast in the Budget Insights Report in Analytics.
If you’re not already using the Budget Insights add-on to see how potential expenses fit into your remaining budget when reviewing work orders and proposals, contact your Account Manager to learn more.
Refrigerant Tracking
Save money and improve compliance with refrigerant tracking
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