These product enhancements will be available from March 25–27, 2025, unless noted.
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Accelerate provider upgrades, onboarding, and payments – while getting more done on the go
Announcing powerful new tools to accelerate your provider upgrades, onboarding, and payments – while getting more done on the go.
Learn about all of the exciting updates coming to ServiceChannel March 25–27, 2025 in the release webinar on March 18 at 9 AM PT / 12 PM ET.
Highlights
Coming soon! Pay all your providers with one easy payment. With EasyPay, your Accounts Payable team can pay hundreds of provider invoices with a single payment.
New! Monitor, upgrade, and onboard providers faster than ever. Keep an eye on performance, customize your recommendations, and put new providers to work in record time.
Improved! Work faster on the go with the ServiceChannel Mobile app. Stay on top of all your work from your phone with new filters and homepage design.
Additional updates: Increase the accuracy of your budget forecasts, save money and improve compliance with refrigerant tracking, complete site audits more quickly, track equipment inventory with help from your providers, and more…
Coming soon! Pay all your providers with one easy payment
With EasyPay, your Accounts Payable team can pay hundreds of provider invoices with a single payment.
Reduce the workload for your Accounts Payable team. Save countless hours when you avoid collecting provider payment information, cutting checks, and responding to inquiries.
Work with as many self-performing providers as you need. Add more providers to your network without overwhelming your Accounts Payable team.
Reduce your financial security risks. By relying on a trusted partner to send payments, you no longer need to store provider banking information or share yours.
Providers can choose how to get paid. They have the flexibility to choose their preferred payment method, including electronic payment or check.
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How EasyPay works
Your approved invoices automatically sync from ServiceChannel to your ERP system, as usual.
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Viewpost keeps track of the provider’s payment information for you. Providers that have not enrolled in electronic payments receive checks by mail.
Get started
EasyPay will be available for all customers in May 2025. To learn more and get started with setup, contact your Account Manager.
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EasyPay FAQ
What does it take to get started with EasyPay?
It's easy, of course!
As a ServiceChannel subscriber, you just need to add EasyPay as a vendor in your accounts payable system, along with the FDIC-insured bank account where you will send payment.
Then your Accounts Payable team can transfer your consolidated provider payment to the EasyPay account on your desired schedule.
For detailed instructions, contact your Account Manager or Customer Success Manager.
Do providers have to enroll in EasyPay to get paid?
No, by default providers will receive checks by mail from our EasyPay technology partner, Viewpost, without needing to enroll.
If providers opt to enroll with Viewpost, then they have the option of selecting ACH or virtual card payments for faster, more secure transactions with digital remittance tracking.
What are the costs of using EasyPay?
Subscribers pay a fee for using EasyPay based on their number of locations.
Providers can receive check payments by mail for no cost, or they can elect to receive electronic payments for a fee.
Providers pay $5 per payment for ACH, which can include multiple invoices.
Providers pay their normal credit card processing fees for virtual card payments.
What are the benefits of electronic payments for providers?
With electronic payments, providers can track incoming funds and receive them faster, leading to more predictable cash flow and reduced working capital.
Electronic payments also reduce the time and effort that providers spend processing checks and reconciling payments.
For your business, sending faster payments leads to stronger provider relationships.
New! Monitor, upgrade, and onboard providers faster than ever
We’re making it easier for you to keep an eye on performance and put new providers to work in record time. These key components of the Framework for a Strong Provider Network ensure you get the highest quality, most cost-effective service possible.
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If they’re doing well, you can give them more work. Or you can coach them where they need to improve. Either way, it’s vital to reinforce the right behaviors early on for better long-term relationships.
How it works
Filter providers based on how recently they were ranked in a new location or trade using the Rank Date, like the last 6 months.
You can also filter by the provider’s name or other criteria like work order completion date, trade, priority, location, or region.
See each provider’s ranking date and number of assigned locations, along with their work order volume and invoice amount to date.
Review a range of KPIs from Contractor Scorecard that are early indicators of their performance, including: on-time arrival, one-time visit, check-in, completion time, median invoice amount, proposal submission time, and declines.
Benchmark the filtered providers against your overall network and against all providers on the ServiceChannel Platform to see how their performance compares on each KPI.
Get started
Go to menu > Analytics > in the navigation menu on the left, select Boards > SC Dashboards > New Provider Performance > and then select the dashboard named Repair KPIs - New Provider Performance.
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See where providers are and accelerate each stage of the process:
Invited. View invitations for providers that have not yet accepted.
Pending Compliance. Review providers that have not yet completed your compliance requirements.
Ready to Accept. Accept providers that have met compliance requirements.
Ready to Rank. Rank providers so they can start receiving work.
Pilot Testing. Review the results of provider trial periods to ensure they meet your performance expectations.
Fully Onboarded. Review the performance of providers in Contractor Scorecard.
Eliminate delays by tracking incomplete documents, pending approvals, unanswered invitations, and pilot tests in one place.
The nextstep is just one button away, so you always know what to do next.
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Get started
Go to menu > Compliance (Private Network), and then click the new Onboarding link to go to the provider onboarding status page.
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Go to menu > Locations & Provider Assignments and click on the filter for assignment gaps.
Improved! Work faster on the go in ServiceChannel Mobile
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