The Service Provider Summary dashboard let's you quickly check in on provider data. It summarizes operation metrics, repair and maintenance work orders, location feedback, spend by work order priority, and providers' use of the ServiceChannel Provider mobile app for check-inprovides key insights into provider operational metrics, financial data, and service quality. Visualizations illustrate trends in work orders, invoice amounts, check-in, and provider ratings. Manage and optimize your facilities more effectively by using these tools to identify areas for improvement and ensure feedback compliance.
There are 5 parts to the Summary:
You can download the data and email reports to recipients.
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By default, the Summary shows transactional data for all providers within the past 365 days. Use the all-inclusive filters along the top of the report to view by individual Providers, different date ranges, or other criteria, as needed. |
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This section provides an overview of service operation metrics. Here you can see:
- Provider Data: View the number of trades serviced and active providers in your network.
- Location Data: View the number of locations serviced and how many new locations have been added in the last year.
Work Orders Data: View total work orders completed, total declined, and the average per month.
- Financial Data: View total invoice amount paid, total number of invoices, and the average invoice amount.
The Work Orders by Volume and Average Invoice Amount shows monthly trends on facilities spend. Peaks and valleys in this visualization may be indicators of issues happening in your facilities, which could be cause for a deeper analysis. Clicking data points in the graph will show you the underlying data by call date for a deeper analysis.
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Star Ratings
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