Page Comparison

The Quality tab of the Network Summary Dashboard allows you to look at your performance around 4 Quality KPIs and compare across your entire client network AND against the entire ServiceChannel platform.

Sections:

1. 2850882168

2. Subscriber Count

3. Overall Network Quality

4. Scores per Subscriber Details Table

To view Quality Score Calculations, jump on over to Contractor Scorecard Calculations.

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Filters Filters

Filters

Refine and deepen your insights by filtering for specific subscriber(s), priorities, trades, geographic area, date range, location, and brand/company name.

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• Subscriber: You can filter for a singular subscriber for a review or compare several subscribers.

• Primary Trade: Search by one trade or several similar trades to get insight on trade specific performance.

• Primary Priority: Look at scores associated with work orders of the same priority.

• State: View providers by state(s).

• Market (US): Search for providers in Core Based Statistical Areas (CBSA). CBSAs are geographic regions defined by the US Office of Management and Budget that are anchored around urban centers of 10,000+ people along with adjacent counties that have strong social and economic ties to the urban center. This allows you to get a true comparison of provider performance, particularly around cost and speed, as the environment is more similar in that area. For example, if you compared cost for providers in Dallas, TX, you get a more accurate picture comparing them amongst each other than if you compared Dallas providers to Fredericksburg, TX providers.

• Work Completion Date: Default state is 36 complete months. You can filter to whatever date range suits your purpose. You can not go beyond 36 months.

• Location: Filter for work performed at certain locations.

• Brand: Filter for certain brands in your portfolio.

• Performance Level: View scores by platform wide performance level.

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Provider Count Provider Count

Subscriber Count

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Tiers Tiers

Overall Network Quality

This chart shows how you rank across the ServiceChannel platform for all your clients and is broken down into quartiles: Top, Average, Below Average, and Bottom. Click on each bar to view which subscriber performance falls into a specific quartile.

When you filter for one subscriber, you will only see the number 1 in subscriber count and over the one bar that will be the color of the platform wide performance tier that provider falls in for Quality. The example below, your performance for that specific client is in the top tier across the ServiceChannel platform.

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Table Table

Scores per Subscriber Details Table

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The Scores per Subscriber Details Table shows the overall Quality Score along with Completed Repair Work Order Count and 4 Quality KPIs:

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