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To continue to expand and improve our service and support, on June 14, 2024, the ServiceChannel software usage fee for providers will be adjusted from the current 1.25% on the pre-tax amount of approved invoices with a maximum of $3, to 1.5% with a maximum of $4.
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We continue to invest in tools and features to make you more efficient, get you paid faster and help you get more business. For example:
Make you more efficientTo improve your efficiency: Your new provider homepage lets you take charge of all aspects of your work orders from one convenient location.
Provide To provide the insights you need to improve performance and grow your business: Your new contractor scorecard shows how your performance compared to your peers and where you have room for improvement.
Get To get you paid faster: we We continue to streamlined streamline the proposal, invoicing and onboarding processes processes.
Get To get you more work: new New capabilities in Provider Search to help make it easier than ever for new customers find you.
Expanded phone support helps you reach us more easily and resolve any issues in a timely manner.
Our team dedicated to supporting providers continues to grow.
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The software usage fee is charged on all APPROVED invoices including service requests, preventive maintenance, supply orders, bulk invoices (fee applies separately to each work order included on the approved invoice) and auto invoices (invoices automatically generated and processed).
Rejected or disputed invoices are not charged.
Invoices for work obtained through ServiceChannel Provider Search or the ServiceChannel Scout and ServiceChannel Managed programs are charged a 5% growth fee, which includes the adjusted software usage fee. The $5 5% growth fee is not changing.
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No, the fee is not applied to all approved invoices the same way. Fees for approved invoices under $267 (the amount where the cap applies) will be 1.5% of the pre-tax amount of the approved invoice and not more than $4 per invoice. For example, the fee for a $50 invoice will be 75 cents, for a $100 invoice, $1.50 and for a $150 invoice will be , $2.25.
Fees for approved invoices of $267 or more will be $4 per invoice, regardless of the amount of the invoice. The fee for a $267 invoice or a $2,067 invoice will be $4.
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Does this fee change apply to invoices for work done through ServiceChannel Provider Search or the ServiceChannel Scout or ServiceChannel Managed programs?
No. Invoices for work obtained customers you acquired through ServiceChannel Provider Search or the ServiceChannel Scout or ServiceChannel Managed programs are charged a 5% growth fee, which includes the software usage fee.
The 5% growth fee is not changing.
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