Coming in October: Exciting new features to run your business and help you grow
Important updates for U.S. providers slated for release October 27, 2022
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Take charge from your new ServiceChannel homepage
Starting October 27, when you login to ServiceChannel, you’ll have a complete, at-a-glance overview of your current business — right from your NEW ServiceChannel homepage.
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Watch for your new homepage coming October 27. Use it to plan your day, spot potential issues, track invoices and proposals, see and respond promptly to invites and messages from potential new customers, manage your compliance and keep your business profile up to date.
Respond to questions from potential new customers via text or online chat
Today, when a potential new customer finds you in search, if you have a mobile phone number on file with ServiceChannel, the customer can text you questions right from search.
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If your mobile phone is not the one listed with ServiceChannel, watch your email inbox for alerts about these messages from potential customers, then reply quickly online.
Faster, easier way to assign resolution and root cause codes related to a specific asset
Entering the right codes at the close of a work order to identify the cause of the problem and how you solved it helps you and your customers spot patterns and predict and prevent problems before they happen.
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Show your technicians how to use this new time-saving feature and make sure they always add the resolution and root cause codes when a work order is completed.
Reminder: ServiceChannel mobile app support has been discontinued for older iOS and Android versions
As we announced earlier this summer, starting in August we stopped issuing bug fixes and enhancements to the ServiceChannel mobile app for Apple devices using iOS versions lower than 14.0 or devices using Android OS versions lower than 9.0.
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