Versions Compared

Old Version 10

changes.mady.by.user Anastasia Troichuk (Unlicensed)

Saved on

compared with

New Version 11

changes.mady.by.user Anastasia Troichuk (Unlicensed)

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

Offline Log


Section


Column
width40%

Warning message lets you know when you lose your internet connectionImage Added


Column
width60%

The Offline Log feature

of 

of ServiceChannel Provider allows technicians to add notes and media to work orders while they are not connected to

WIFI

Wi-Fi or cellular data

. When the technician regains an internet connection, the items listed under the Active Log will automatically sync. Once this occurs, both client and provider will be able to view the content submitted by the technician

. The Offline Log is a useful feature, especially when technicians find themselves in a blind spot in a facility where they cannot get access to

WIFI

Wi-Fi or cellular service.

While using the Offline Log, technicians can

 

When you are out of Wi-Fi or cellular data range, a message, outlined in orange, will appear, notifying you that your device is currently offline.



Section


Column
width60%

Offline Activities You Can Do

While being offline, you can do the following:

  • Add notes to a work order
;
Add media; and
  • Attach media
  • View work order details
  • Edit some of work order properties, for example, priority, work order number, scheduled date, etc.
  • Trigger an
“Action Required”
  • Action Required note
,
  • to be sent to those designated to receive them for the associated work order
Note

You cannot check in to a work order while being offline.



Column

Viewing the ServiceChannel Provider Offline Log

Homepage of mobile app shows that it is offline.Image Removed

When a technician is out of WIFI and or cellular data range a message, outlined in red, will appear, notifying the technician that they are currently offline.

Viewing the Active Job list from Offline JobsImage Removed

The Offline Log has two tabs, an Active Job tab and a Job Log tab. The Active Job Tab lists all of the allowable actions taken since the technicians last sync with Service Channel. Entries on the Active Job tab have not been synced with Service Channel.

Viewing the Job List from Offline JobsImage Removed

The Job Log lists all of the entries, both synced and un-synced. Items that have been synced display succ in green and non-synced items display undef in black.
width40%

Adding a note to a work order when the device is offlineImage Added


Viewing Work Order Changes Made Offline

Section


Column
width30%

Offline Log link on the home screen leads you to the Offline Job screen with all offline activities capturedImage Added


Column
width30%

Device Is Offline message appears once you lose your internet connectionImage Added


Column
width40%


Background Color

All the added notes and the updates made while being offline are captured on the Offline Job screen.

You can access the screen by tapping the Offline Log link in the lower-right corner of the home screen or by tapping the Device Is Offline message on an SC Provider screen you find yourself on when you lose your internet connection.




Live Search
spaceKeySCU
placeholderSearch our Knowledge Base
typepage
labelsfm

Panel
titleColorwhite
titleBGColor#5fa7d0
borderStylegroove
titleIn This Article

Table of Contents
maxLevel3
minLevel2
indent20px

Image RemovedImage Added

Panel
titleColorwhite
titleBGColor#75a346
titleRelated Articles

Filter by label (Content by label)
showLabelsfalse
showSpacefalse
sorttitle
cqllabel in ( "ftmcheckin" , "ftmlinkingworkorders" , "ftmconnectivity" , "ftmfilters" )