Provider Updates and New Features Coming in May
ServiceChannel is pleased to bring you updates slated for release in late May to providers in the USA. Here is a summary of the new features impacting providers:
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Faster, Easier Assigning of Resolution and Root Cause Codes
Entering the right codes at the close of a work order to identify the cause of the problem and how you solved it helps you and your customers spot patterns and predict and prevent problems before they happen. Now your techs won’t need to search through a long list of sometimes confusing codes.
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When you are ready to check out of a work order, click “Stop” and you’ll see a short list of asset categories from which you can drill down to resolution codes specific to the asset included in the work order. You can scroll or enter a keyword to further refine the list of codes. Choose the appropriate resolution code(s) and then follow the same process for root cause codes.
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TAKE ACTION: Show your technicians how to use this new time-saving feature and make sure they always add the root cause and resolution codes when a work order is completed.
Help Your Customers Manage Their Assets
Accurate, updated information about the asset you’re servicing helps you do great work and helps your customers reduce costs and prevent downtime. Now, when your customer wants your help in managing their assets and turns on this new feature, your technicians will be able to:
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You’ll also be able to view work order details from the last 5 work orders so you can make sound recommendations based on history.
Update the
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Attributes of an
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Aasset:
Search for the asset by scanning the asset tag or entering a keyword for the asset.
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When an asset you’re working on is not listed in the work order, you can search for it in the asset database and associate the existing asset with your work order by clicking the Add Asset link.
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Create a
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New Asset and
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Add to the
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Work Order
If the asset is not in the asset database, you may create a new asset from scratch and associate it with the work order.
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Note: If your customer gives you permission to add/update/create assets, you can integrate the asset data using our open APIs. For more information go to developer.servicechannel.com
For Refrigerant and HVAC Trades: Add Refrigerant Certification Level
Some customers are now requiring information on the level of certification you have in the Refrigerant trade. When you add this information to your profile, it increases your chance of winning business from customers who require your special skills, and reduces time wasted on jobs you can't tackle.
If your work involves refrigerants, your customers may ask you to add the certification level to the Refrigerant Certification details in your profile.
TAKE ACTION: If your customers request it, (or should everyone in refrigeration add their level?) go to your Profile and add your Refrigerant Certification Level in the Trade Certification section.
Update on ServiceChannel Mobile App: Support discontinued for older iOS and Android versions
Starting in late summer, we will no longer issue bug fixes or enhancements to the ServiceChannel mobile app for Apple devices using iOS versions lower than 14.0 or devices using Android OS versions lower than 9.0.
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