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<!-- ====== *START FEATURES* ====== -->
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<!-- FEATURE 1-->
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<p class="featureTitle">Asset Repair Status and Asset Replacement</p>
<p class="featureSub">Gain visibility over your assets when they are down for repairs</p>
<p><span class="featureMod">ASSET MANAGER</span></p>
<p class="featureBody">With Asset Repair Status, your providers can <b>indicate which assets have been taken offline for repairs</b>. They can also see the <b>replacement assets in place</b> in the meantime. Also, know instantly whether a <b>repaired asset was moved to a different location</b> — this gives you greater transparency over your assets across locations. This helps you maintain brand uptime while managing asset downtime.</p>
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<div class="text">Asset Repair Status Filters</div>
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<p class="featureTitle"> 🗝 New Module: Contracted Services</p>
<p class="featureSub">Manage a single source of truth for contracted services and related planned maintenance services</p>
<p><span class="featureMod">PLANNED MAINTENANCE & CONTRACTED SERVICES</span></p>
<p class="featureBody">Both you and your providers <b>gain visibility into planned maintenance contracts and fulfillment of services</b> with <b>Contracted Services</b>, an exciting expansion of the Planned Maintenance module.<br><br>
Enter the service dates of the contract, and then associate new and existing maintenance services with that contract. As PMs are issued, see and track every work order alongside the dates of the contract. Rest easy knowing your providers are fulfilling the agreed-upon services.</p>
<p class="featureCTA">Contact your CSM to turn this on.</p>
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<div class="text">NEW Module: Contracted Services</div>
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<div class="enhancements"><p>» We are also releasing the following enhancements «</p>
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<div class="filterDiv assets techs addons providers apps plat">
<p class="featureTitle">🗝 Inventory Movement Management</p>
<p class="featureSub">Adapt to each location’s inventory needs quickly and efficiently</p>
<p><span class="featureMod">INVENTORY MANAGER</span></p>
<p class="featureBody">Having strategic clarity into your inventory in stock per location, the overall inventory in stock across the entire organization, and the actual value of the inventory in stock means unprecedented efficiency and a new level of control.<br><br>When locations are in need of stock, both you (in the Inventory module) and your internal technicians (in SC Provider Mobile) can see inventory stock available at locations and transfer inventory from one location to the next on the fly. You can also automate restocking schedules when inventory reaches a minimum threshold. Your facilities become more agile in responding to urgent needs, and your technicians increase productivity by knowing what’s in stock ahead of time without making unnecessary store runs for parts.</p>
<p class="featureCTA">Contact your CSM to help you enable this feature.</p>
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<div class="text">Next Inventory Transfer Schedule in SC Provider Mobile</div>
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<p class="featureTitle">Multiple Assets on a PM Work Order</p>
<p class="featureSub">Reduce the burden of multiple check-ins by merging assets onto a single PM service</p>
<p><span class="featureMod">PLANNED MAINTENANCE & CONTRACTED SERVICES</span></p>
<p class="featureBody">You can now <b>associate multiple assets of the same asset type on a single PM service</b>. For example, on Refrigerant Tracking PMs providers can record refrigerant use against multiple assets on the same PM work order. This speeds up work order completion as technicians no longer need to close multiple PM work orders with individual assets on each.</p>
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<p class="featureTitle">Verified Diverse Provider Businesses</p>
<p class="featureSub">Source service providers with verifiable information about their business and diversity status</p>
<p><span class="featureMod">COMPLIANCE MANAGER</span></p>
<p class="featureBody">You can now search for provider businesses that are verified by our partner, Middesk, to confidently expand your network. Middesk provides us validated data about a provider’s business entity, diversity, and even bankruptcy filings. This data helps us ensure that you have all the information you need while sourcing and selecting providers.<br><br>We provide you with more detailed information. For example with diversity, you will see whether providers are <b>small businesses, disadvantaged or emerging businesses, minority-owned and/or woman-owned, disabled and/or veteran-owned,</b> and many more. For all businesses, you’ll see verified information on the <b>legal business name, business license, time in business, and entity type</b>. This verifiable information means less risk to your operations.</p>
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<div class="filterDiv assets essentials apps wom">
<p class="featureTitle">Asset First Work Order Creation (coming soon)</p>
<p class="featureSub">Improve front line performance by using images to create more accurate work orders</p>
<p><span class="featureMod">SC MOBILE</span></p>
<p class="featureBody">Your front-line team can now <b>visually identify assets during work order creation</b>. This helps your team enter work orders more accurately, which gets them back to focusing on your customers faster.<br><br><i><b>Asset First Work Order Creation is in Limited Availability. Want to be among the first to test it out? Contact your CSM to take a test drive.</b></i></p>
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<div class="filterDiv assets professional new data analytics automated">
<p class="featureTitle">Refrigerant Tracking Dashboard (coming soon)</p>
<p class="featureSub">Improve sustainability by proactively monitoring refrigerant assets and open leak events</p>
<p><span class="featureMod">ANALYTICS & BENCHMARKING</span></p>
<p class="featureBody">Refrigerant open leak events are extremely costly for your brand and add to the dangers of global warming. Decrease costs and improve your facilities’ compliance by <b>closely monitoring every refrigerant asset, open leak event, and your corporate leak rate of greenhouse gases</b> in one place.<br><br><i><b>Refrigerant Tracking Dashboard is in Limited Availability. Want to be among the first to test it out? Contact your CSM to take a test drive. </b></i></p>
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<div class="filterDiv analytics essentials data new automated professional addons">
<p class="featureTitle">Benchmarking Dashboard</p>
<p class="featureSub">Data-driven, peer-to-peer insights help you optimize facilities performance</p>
<p><span class="featureMod">ANALYTICS & BENCHMARKING</span></p>
<p class="featureBody">Prepare for 2022 with clear insights that can help your team gauge your facilities’ performance against industry benchmarking data. With Benchmarking Dashboards you can compare your operations’ performance with those of your peers and industry best practices across dimensions such as <b>annual spend, average invoice amounts,</b> and <b>the number of work orders,</b> as well as efficiency metrics such as <b>work order resolution times, time waiting for parts,</b> and <b>time to submit and approve proposals</b>.<br><br><b>We’d love to get feedback on the Benchmarking Dashboard.</b> Try it out, and send us feedback on the metrics and dimensions you’d want to see over time.</p>
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<div class="filterDiv providers essentials plat admin">
<p class="featureTitle">Partial Rate Card Approval</p>
<p class="featureSub">Improved user experience means saving time and money on managing labor rates</p>
<p><span class="featureMod">COMPLIANCE MANAGER</span></p>
<p class="featureBody">Client Rates in Compliance Manager have been revamped for ease and flexibility in managing provider labor rates. This redesign reduces the administrative burden of entering, accepting, and rejecting rates, and helps you use Invoiced Rates Mismatch more effectively, catching invoices with rates that are higher than what’s in your SLA.<br><br>Now, you can <b>accept a subset of the rates on the rate card, reject specific rates,</b> and <b>allow the provider to resubmit rates</b>. Your providers can <b>assign rates across multiple regions in a flexible manner, maintain both old and new versions of the same rate,</b> and <b>submit new or resubmitted rate cards</b> without the need to start from scratch.</p>
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<p class="featureTitle">Projects: Multi-Location Programs</p>
<p class="featureSub">Remain agile while managing the customer experience across locations</p>
<p><span class="featureMod">PROJECTS</span></p>
<p class="featureBody">With the Projects module, <b>create one project type for multiple locations</b>, and manage them all with a shared Program Budget.</p>
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<div class="filterDiv admin essentials things automated">
<p class="featureTitle">Automatically Disable Inactive Accounts</p>
<p class="featureSub">Improve security by locking out dormant users</p>
<p><span class="featureMod">ADMIN</span></p>
<p class="featureBody">Users who have been inactive on the ServiceChannel platform can now become <b>automatically disabled as inactive accounts</b>. You can set a time period for how long an account should be inactive before it is disabled. After 3 notifications to the user to log back in, the account is then automatically disabled.</p>
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<div class="filterDiv analytics essentials things">
<p class="featureTitle">Analytics Standard Dashboards: Modern Filters, Modern Performance</p>
<p class="featureSub">A fresh, new look to help you slice and dice your data</p>
<p><span class="featureMod">ANALYTICS & BENCHMARKING</span></p>
<p class="featureBody">Our Analytics Standard Dashboards now have <b>improved filters that offer a more modern user experience and faster performance</b>. No more will filters block half of your screen! Instead, individual filters are modularized: applied filters update your data in real-time so you can hone in on what you need, fast.</p>
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<!-- FEATURE 13 -->
<div class="filterDiv plat essentials things providers">
<p class="featureTitle">Provider Invitation Redesign</p>
<p class="featureSub">Upgraded user experience for a smooth, cohesive workflow</p>
<p><span class="featureMod">COMPLIANCE MANAGER</span></p>
<p class="featureBody">Take actions faster and see information better with redesigned provider invitations. The core functionality still remains, but we have reduced noise by <b>simplifying the user experience</b> and <b>making a more cohesive experience</b> across Provider Search.</p>
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<!-- FEATURE 14 -->
<div class="filterDiv plat essentials sunset">
<p class="featureTitle">Discontinued Support for Microsoft Internet Explorer 11</p>
<p><span class="featureMod">PLATFORM</span></p>
<p class="featureBody">IE 11, the final version of the Internet Explorer product line, was deprecated by Microsoft on 17 August 2021. Because of this, <b>ServiceChannel has discontinued support for IE 11 on our platform</b>. Kindly use one of the many supported browsers going forward — such as the current versions of Microsoft Edge, Google Chrome, Mozilla Firefox, or Apple Safari — as <b>any issues related to IE 11 are no longer eligible for support</b>.<br><br>
<span style="text-align: left">For more details, please see the Microsoft Techcommunity Blog: <a href="https://techcommunity.microsoft.com/t5/microsoft-365-blog/microsoft-365-apps-say-farewell-to-internet-explorer-11-and/ba-p/1591666" target="_blank">https://techcommunity.microsoft.com/t5/microsoft-365-blog/microsoft-365-apps-say-farewell-to-internet-explorer-11-and/ba-p/1591666</a>.</span></p>
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<button class="btn active" onclick="filterSelection('all')" style="height:40px; font-weight: bold;">CLICK TO SHOW ALL FEATURES</button>
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<button class="btn" onclick="filterSelection('wos')">Work Orders and PMs</button>
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<button class="btn" onclick="filterSelection('new')">New Modules</button>
<button class="btn" onclick="filterSelection('onsite')">Onsite Operations and Compliance</button>
<button class="btn" onclick="filterSelection('wom')">Work Order Management at the Speed of (FM) Life</button>
<button class="btn" onclick="filterSelection('automated')">Automated + More Organized = Faster Resolution</button>
<button class="btn" onclick="filterSelection('data')">Strong Data Makes the Case</button>
<button class="btn" onclick="filterSelection('providers')">Providers and Technicians = Faster Resolution</button>
<button class="btn" onclick="filterSelection('things')">It's the Little Things</button>
<button class="btn" onclick="filterSelection('sunset')">Platform Deprecations/Sunsets</button>
</div>
</div>
</div>
<!--********=========================******** -->
<!--********END ALL RIGHT DIV FILTERS******** -->
<!--********=========================******** -->
<!-- /// -->
<!-- /// -->
<!--********==========================******** -->
<!-- START JAVASCRIPT FOR SCREENSHOT GALLERIES -->
<!--********==========================******** -->
<div style="clear:both;"></div>
<script>
//Image Galleries source: https://stackoverflow.com/questions/43299759/how-do-i-make-multiple-slideshows-in-the-same-html-document/43300869
var slideshow01 = document.getElementById("SlideSet01");
slideshow01.currentSlideIndex = 1;
showSlides(slideshow01.currentSlideIndex, slideshow01);
var slideshow02 = document.getElementById("SlideSet02");
slideshow02.currentSlideIndex = 1;
showSlides(slideshow02.currentSlideIndex, slideshow02);
var slideshow03 = document.getElementById("SlideSet03");
slideshow03.currentSlideIndex = 1;
showSlides(slideshow03.currentSlideIndex, slideshow03);
var slideshow04 = document.getElementById("SlideSet04");
slideshow04.currentSlideIndex = 1;
showSlides(slideshow04.currentSlideIndex, slideshow04);
var slideshow05 = document.getElementById("SlideSet05");
slideshow05.currentSlideIndex = 1;
showSlides(slideshow05.currentSlideIndex, slideshow05);
var slideshow06 = document.getElementById("SlideSet06");
slideshow06.currentSlideIndex = 1;
showSlides(slideshow06.currentSlideIndex, slideshow06);
var slideshow07 = document.getElementById("SlideSet07");
slideshow07.currentSlideIndex = 1;
showSlides(slideshow07.currentSlideIndex, slideshow07);
var slideshow08 = document.getElementById("SlideSet08");
slideshow08.currentSlideIndex = 1;
showSlides(slideshow08.currentSlideIndex, slideshow08);
function plusSlides(n, slideshow) {
showSlides(slideshow.currentSlideIndex += n, slideshow);
}
function currentSlide(n, slideshow) {
showSlides(slideshow.currentSlideIndex = n, slideshow);
}
function showSlides(n, slideshow) {
var m;
var slides = slideshow.getElementsByClassName("mySlides");
var dots = slideshow.getElementsByClassName("dot");
if (n > slides.length) {slideshow.currentSlideIndex = 1}
if (n < 1) {slideshow.currentSlideIndex = slides.length}
for (m = 0; m < slides.length; m++) {
slides[m].style.display = "none";
}
for (m = 0; m < dots.length; m++) {
dots[m].className = dots[m].className.replace(" pressed", "");
}
slides[slideshow.currentSlideIndex-1].style.display = "block";
dots[slideshow.currentSlideIndex-1].className += " pressed";
}
////Toggle Show/Hide Filters
// function myFunction() {
// var x = document.getElementById("toggleFilters");
// if (x.style.display === "none") {
// x.style.display = "block";
// } else {
// x.style.display = "none";
// }
//}
////Hide Enhancements Banner
// function hideenhancements() {
// var q = document.getElementById("hide");
// if (q.style.display === "none") {
// q.style.display = "block";
// } else {
// q.style.display = "none";
// }
//}
filterSelection("all")
function filterSelection(c) {
var x, i;
x = document.getElementsByClassName("filterDiv");
if (c == "all") c = "";
for (i = 0; i < x.length; i++) {
w3RemoveClass(x[i], "show");
if (x[i].className.indexOf(c) > -1) w3AddClass(x[i], "show");
}
}
function w3AddClass(element, name) {
var i, arr1, arr2;
arr1 = element.className.split(" ");
arr2 = name.split(" ");
for (i = 0; i < arr2.length; i++) {
if (arr1.indexOf(arr2[i]) == -1) {element.className += " " + arr2[i];}
}
}
function w3RemoveClass(element, name) {
var i, arr1, arr2;
arr1 = element.className.split(" ");
arr2 = name.split(" ");
for (i = 0; i < arr2.length; i++) {
while (arr1.indexOf(arr2[i]) > -1) {
arr1.splice(arr1.indexOf(arr2[i]), 1);
}
}
element.className = arr1.join(" ");
}
// Add active class to the current button (highlight it)
var btnContainer = document.getElementById("FeatureFilters");
var btns = btnContainer.getElementsByClassName("btn");
for (var i = 0; i < btns.length; i++) {
btns[i].addEventListener("click", function(){
var current = document.getElementsByClassName("active");
current[0].className = current[0].className.replace(" active", "");
this.className += " active";
});
}
</script>
<!-- /// -->
<!--********========================******** -->
<!-- END JAVASCRIPT FOR SCREENSHOT GALLERIES -->
<!--********========================******** -->
</div>
</body>
</html> |
