Offline Log
The Offline Log feature of ServiceChannel Provider allows technicians to add notes and media to work orders while they are not connected to WIFI or cellular data. When the technician regains an internet connection, the items listed under the Active Log will automatically sync. Once this occurs, both client and provider will be able to view the content submitted by the technician. The Offline Log is a useful feature, especially when technicians find themselves in a blind spot in a facility where they cannot get access to WIFI or cellular service. While using the Offline Log, technicians can:
- Add notes to a work order;
- Add media; and
- Trigger an “Action Required” note, to be sent to those designated to receive them for the associated work order.
Viewing the ServiceChannel Provider Offline Log
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| When a technician is out of WIFI and or cellular data range a message, outlined in red, will appear, notifying the technician that they are currently offline. |
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The Offline Log has two tabs, an Active Job tab and a Job Log tab. The Active Job Tab lists all of the allowable actions taken since the technicians last sync with Service Channel. Entries on the Active Job tab have not been synced with Service Channel. |
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The Job Log lists all of the entries, both synced and un-synced. Items that have been synced display succ in green and non-synced items display undef in black. |
