Page Comparison

The ALL tab of the Network Summary Dashboard in Contractor Scorecard 2.0 allows you to see at a high level your overall performance against the entire ServiceChannel platform of providers. View your whole client network, filter to a singular provider, trade, area, etc. This dashboard is a powerful tool to give you a quick insight on where you can improve across your client network. It is also another area to talk about with your clients during performance reviews

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Sections:

1. Filters
2. Performance Category Tabs
3. Platform Wide Performance Tiers
4. Scores per Subscriber Details Table

To view Score Calculations, jump on over to Contractor Scorecard 2.0 Calculations.

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Filters Filters

Filters

Refine and deepen your insights by filtering for specific subscriber(s), trades, geographic area, date range, location, and brand.

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• Subscriber Name: You can filter for a singular subscriber for a review or compare several subscribers.

• Primary Trade: Search by one trade or several similar trades to get insight on trade specific performance.

• State: View providers by state(s).

• Market (US): Search for providers in Core Based Statistical Areas (CBSA). CBSAs are geographic regions defined by the US Office of Management and Budget that are anchored around urban centers of 10,000+ people along with adjacent counties that have strong social and economic ties to the urban center. This allows you to get a true comparison of provider performance, particularly around cost and speed, as the environment is more similar in that area. For example, if you compared cost for providers in Dallas, TX, you get a more accurate picture comparing them amongst each other than if you compared Dallas providers to Fredericksburg, TX providers.

• Work Completion Date: Default state is 36 complete months. You can filter to whatever date range suits your purpose, but you can not go beyond 36 months.

• Location: Filter for work performed at certain locations.

• Brand: Filter for certain brands in your portfolio.
  

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Tiers Tiers

Platform Wide Performance Tiers

View your overall performance across all four high level KPI categories: Speed, Quality, Engagement, and Score. Scores are broken down by performance tiers: Top, Average, Below Average, and Bottom. As you filter through, your performance data for all your clients will be displayed in the position where you rank across the entire platform. The numbers in each slice or bar indicate how many subscribers you are performing for at that level. You can drill into the charts by clicking on the pie slice or the vertical elipsis for specific data on your rank amongst all your clients.

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Table Table

Scores per Subscriber Details Table

View all filtered subscribers and your individual scores, work order counts, and invoice counts side by side in this table. In this view, you see not only the repair work order high level KPI scores, but also Maintenance scores, Completed Work Order Count, and Invoice Counts. This is especially helpful if you want to get a good look at how you are performing in a certain trade or area amongst all your clients. Like all tables in analytics, sort, filter, and click in on data as needed.